Frequently Asked Questions

WHIP LIVE is your digital co-pilot for adventure. It allows you to plan routes optimized for your bike type (Enduro, ADV, Street) or bicycle, navigate turn-by-turn even offline, track your activities with detailed statistics, and share your real-time location for maximum safety.

Sign up and set your sport activity type, then add other users. Now you're ready to track your first activity. If you're relaxing on the couch instead, you can easily plan your first route. Later, you can sync your devices and apps for your upcoming trips.

If you want to see existing routes right away, open the "Explore" section and find a route near you—you can save it to your routes. The "Routes" section gives you access to the route planner. You can see all activities on the "Home" screen, while your tracked activities are in the "Profile" section, with general settings located at the top right.

Yes! The free version allows you to track activities, and discover new routes made by other users. The first map to start navigating and planning is completely free.

From the App (Smartphone): Open WHIP LIVE and click on "Create Route". Choose your vehicle (e.g., Enduro, Maxi Enduro, Bike) and long-press on the map to set your starting point. Add your waypoints by tapping the screen where you want to go: our algorithm will automatically calculate the best route. Once finished, tap "Save".

From Desktop: Access GDM directly from the website. Take advantage of the large screen to click on the map, study the terrain, analyze slopes, and use advanced route filters. As soon as you click "Save", the track will instantly sync to your account: just open the app on your phone and you'll be ready to navigate! WATCH THE TUTORIAL

Once you have found or created the perfect track, starting the navigation from your smartphone is super easy:

Choose the route: Go to the "Routes" section (for those you have created or saved), or search for a ready-to-use track in the "Explore" section.

Press "Navigate": Tap the start navigation button.

Go to the explore section and open the map, all the best routes for you will appear. To find the perfect route, use the filters next to the search bar to change activity type, length, elevation gain, pendence and more. Don't forget to reload your search results and speed up your search by searching through a passing area or starting area.

To export a route from WHIP

1. choose the route you wish to export and click on “Open Details”
2. Scroll through the available buttons and click on “Send to Device”
3. Export the route in GPX format, or open it with another app

In the app we make a big distinction between a tracked performance and a planned route. The first is an activity, which is the report with statistics and travelled path that is generated once the tracked activity is saved.

A Route on the other hand is only created on the route planner function and is shown in the routes section. All routes can be navigated.

You can share your recorded activities with WHIP LIVE's unique social sharing, as astory or a post, to show your route and statistics to all your friends. Social sharing is also possible on all public routes. No worries, you can also share through all other messaging channels.

Once in a blue moon, some problems occur with the GPS, causing errors when tracking an activity that cause to lose data and/or parts of the route. The quality of the data depends on the strength of the device's GPS signal. Before tracking, we recommend waiting a few seconds for the signal to acquire correctly.

If you are on an Android, it is likely that you have some default settings that prevent your phone's GPS from tracking the activity correctly. So you need to change these settings manually. To fix this, make sure that:

1. Power saving mode is Disabled 2. Battery settings: change from Optimised to Performance/High performance 3. App permissions set to Always rather than While using the app.

With WHIP LIVE you have a tool for safety to rely on to prevent danger or solve an emergency. Before tracking, you can enable LIVE TRACKING to be monitored during your activity by one or more contacts you have selected.

While tracking you can use the Support and Safety button, the shortcut to respond immediately to your needs when you are in trouble. You can send an emergency call, find hospitals, pharmacies and repair stores in the area.

WHIP maps are optimized for navigation and exploration for every type of activity. Learn more about Map Layer]

As for many other sports apps, we require some permissions to provide the best user experience. In our case, we ask you to consent to localisation in order to navigate, track and plan your route. For uploading photos on an activity or route, we ask you to allow access to the gallery.

You start on the app choosing a preferred sport activity, we call it typology. This is your default typology, and you don't need to change it every time. When you save an activity or plan a route you can always select a different typology (i.e. trail running, mtb, maxi enduro).

Don't hesitate to contact us via the support chat you can open from the profile settings of the app. Otherwise, send us an email to [email protected] or visit our support page HERE.

Of course! You can try PLUS for 14 days for free with no commitment, you can cancel anytime you want from App Store or Play Store settings.

You can cancel your Plus subscription at any time.

Apple App Store: Your WHIP LIVE subscription is managed through your Apple App Store settings. Use this link to deactivate your subscription: https://support.apple.com/en-us/118428

Google Play Store: Your WHIP LIVE subscription is managed through the Google Play Store settings. Follow the steps at this link to proceed with the cancellation: https://support.google.com/store/answer/11264766?hl=en&sjid=18313732337573027533-EU

Stripe: On the Web, go to gdm.whip.live -> settings -> manage subscription to complete the cancellation.

Plus ti da accesso a tutte le funzionalità di WHIP come la Navigazione turn-by-turn illimitata, gli stili di mappa specifici per ogni sport, la visuale 3D, la possibilità di esportare le tracce e pianificare percorsi specifici per ogni sport, dalla bici da Gravel alle moto fuoristrada.

These are the features that can be unlocked with the Plus subscription

• Worldwide turn-by-turn navigation
• Worldwide route planner
• Worldwide Offline Maps and Routes
• +9 Outdoor Maps
• 3D Visuals
• Weather Radar with wind and precipitation
• GPX export of all routes and activities
• Security Contacts Plus
• Direct support

With our Plus maps, you get your bearings based on your type of outdoor sporting activity, on foot or on two wheels. Starting with the base or satellite map, Plus map styles meet the different needs of outdoor sportsmen and women.

The Outdoor style is the reference map, with all outdoor trails for hiking, mountain biking, gravel, enduro or maxi enduro bikes. Among our users' favorite styles are the OpenCycle, Cyclosm, Mountain Bike and High Visibility.

With Maps Plus, you have all the maps available in 3D. You can also see the precipitation level, wind intensity and wind direction in real time on the route.

Translated with DeepL.com (free version)

1. Open the WHIP LIVE app on your iPhone.
2. Log in to your profile
3. Click "Offline Maps"
4. Search for the geographic area you wish to download as an Offline Map.
5. Start the offline map download and wait for the process to complete.

Once the process is complete, you will always have your map available to consult, navigate or plot without a data connection

An Unlocked Map is a geographical area in which you can freely navigate and create routes, and you get it by purchasing the said geographical area or the World Package to have the functions unlocked the whole world.
A Downloaded Map is a geographic area that after being unlocked, is downloaded to the device, so it will remain stored and will not need the Internet to be shown on the phone.

Yes, by subscribing to Plus you also get the World Package, as well as all the features included in the subscription.

By unlocking a map you will be able to:

• Create routes that start from the unlocked area, with no waypoint limits.
• Navigate routes that start from the unlocked area, with no waypoint limits.
• Download the map to your phone for use without a data connection.
• Export route files to your phone.

By purchasing the World Package you can navigate, plan and download maps offline all over the world!

Through the smartphone of each participant and staff member, the organization can monitor the rides, the track covered, the riding times and the speed along the route. To ensure an all-rounded safety, there's a live status update for every single participant and a global overview. Under request we also provide public Live Tracking overviews for the event to be followed live from a remote audience.

The battery consumption when the Live Tracking is in use is very limited and the impact on battery consumption is about 5-8% more than the normal phone consumption without Live Tracking enabled. When combining it with Navigation or manual Tracking mode the consumption is obviously higher and so we suggest using a power bank for this.

With WHIP LIVE you can navigate and download the official event tracks* or upload your own GPX files to follow the track and get turn-by-turn instructions at every intersection on roads and trails.

Not all the events release their tracks officially

If you are unable to sign up by clicking on the "sign up for live tracking" button follow the steps below.

If you have an iOS device click here. If you have an Android device click here and download the app.

Register or login if you already have an account.

Click on the "Profile" tab at the bottom and select "settings" at the top right.

Click on "Join an event" and enter the event code (if you do not have the event code send us an email here [email protected])

Find out how to use our Live Tracking service at your event as well. Discover more

As you may have already experienced when using apps that access your location in the background, Android's automatic closing of background apps is a recurring issue.

To prevent WHIP LIVE from closing during Live Tracking, you will be guided during the event registration process through the necessary steps to avoid this problem.

Depending on your device version, WHIP will prompt you to complete two optional steps, which we strongly recommend:

Remove the app from battery-optimized apps

Set the app to manual management (to allow auto-launch)

You can consult the specific issues of your device regarding background tracking here: https://dontkillmyapp.com/